Our Story
Building a Better Future for Goldfish Enthusiasts.
Kokitopia was founded with a simple belief: exceptional goldfish deserve exceptional care, and passionate hobbyists deserve access to trusted breeders. We connect Indonesia's finest breeders with collectors and enthusiasts, creating a thriving ecosystem built on quality, trust, and shared passion.
For general inquiries, partnerships, and customer support.
Response within 24 business hours.
Office
Tulungagung, East Java, Indonesia
Bono, Boyolangu, Tulungagung, East Java 66235
Indonesia
Frequently Asked Questions
Everything You Need to Know
Find quick answers to common questions about our goldfish, shipping, fish care, and breeder partnerships.
How long does shipping take?
Most orders are delivered within 1–2 business days, depending on your location. Every goldfish is professionally packed with oxygen and protective packaging to help ensure a safe and healthy arrival.
Do you guarantee healthy arrival?
Yes. Every goldfish is carefully inspected before shipment. If your order arrives with an issue, please contact us immediately so our team can provide the appropriate solution in accordance with our guarantee policy.
How should I care for my goldfish after delivery?
Each order includes a simple acclimation guide. We recommend floating the sealed bag in your aquarium for approximately 20–30 minutes before gradually introducing the fish to its new environment.
Can you help me choose the right goldfish?
Absolutely. Whether you're a beginner, hobbyist, or experienced collector, our team is happy to recommend the most suitable goldfish based on your aquarium size, experience, and preferences.
What is your return or guarantee policy?
Customer satisfaction and fish welfare are our priorities. If you experience any issues with your order, please contact us as soon as possible, and we'll work with you to find the best solution.
Can breeders partner with Kokitopia?
Yes. We welcome dedicated breeders who share our commitment to quality and responsible breeding. Contact our partnerships team to learn more about becoming a trusted Kokitopia partner.